How to Maintain PMI Certifications with Free Webinar PDUs and Ensure PDUs Are Reported Correctly

If you have earned your project management certification with PMI already, then you would know that satisfying PDUs (short for Professional Development Units) is required as part of maintaining and renewing your Project Management credentials. 

PDUs are one hour blocks of time doing something "project management", by learning, teaching or volunteering. Different certification requires different PDUs. For example, if you are PMP-certified, then you need to earn 60 hours of PDU over a 3 year period. More on what are PDUs here and ways to earn them here.

You probably would have also realized that your PMI membership automatically gives you free access to which has lots of on-demand webinars that you can use to earn your PDUs. If not, now you know :)

Both and uses the same credentials, so you do not need to register another account when using the latter. This post is just to highlight a couple of important things to take note of, or issues you may run into when using

The first and foremost is advises viewers to complete the webinar from start to finish in order to have the view counted for PDU. In my own experience, the system will detect if your active window is not on the webinar, i.e. no browsing using another tab or running another application while letting the video run in the background. Each webinar is about an hour long, so I would suggest just setting aside an hour block at a time to finish the entire video.

Once you are done with the video, the PDU will be reported automatically by the system to PMI. advises that processing will take about 48-72 hours. You should also receive email notifications when they are processed and completed. In my experience, for various reasons, sometimes the system will not detect the view and and report it. Because there are no obvious immediate indications, you will not know if the view has been counted.

So what I usually do is once I finish a webinar, go to the top right corner which will have my name and a drop down list. Click on the dropdown and the first item should be "Account". Hover over it, right click and choose to open in a new tab. This is important because you do not want to browse away from the page that you just finished the webinar.

Picture showing where to locate the status of webinar in
How to check PDU status in

In the new tab, you will be at "My Account" page. Expand on section with "PDUS AWARDED" and you should be able to see the title of the webinar you just finished listed there. Once you see it here, you can be rest assured that the system has detected the view properly. Webinars viewed previously and PDUs awarded successfully will have "Processed" status. If you did not complete the webinar or browsed away during the video, you will probably see X% completed. For such cases, it is difficult to determine where exactly should you continue off from, so I would suggest that you either launch the webinar one more time or just go for another one.

If you do not see the webinar title listed, ensure that you are still login to the website. Login again if you are not and reload the My Account page to see if the view has been updated. If you still do not see it, one last option would be to go back to the webinar tab that you left off above, and do a reload on that page. Hopefully, the system will recognize the view.


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